This role is the front line of the organisation, the role requires well mannered, intelligent, emphatic individuals to service our clients with the best intention & patient at heart

Diploma / Degree in any alied health / medical sciences / healthcare administration are preferred.
– To answer all incoming calls to e-MAS in a professional manner (with Standard Greetings) as this is the first point of contact for clients. Calls pertaining to other business unit/personnel to be transferred in a professional manner.
– To verify member eligibility prior to Guarantee Letter Issuance
– To verify & understand the nature of treatment plan for the patient and to ensure it is Usual Reasonable & Customary
– To respond to hospitals upon receipt of fax or email for outpatient and inpatient Guarantee Letter (GL) within TATs.
– To respond to patients who call in, fax or email for outpatient and inpatient Guarantee Letter (GL) within TATs.
– To be well versed with SOP for GL issuance and always comply with client schedule of benefits & exclusion list.
– To oversee all query letters and to ensure completion in investigations when applicable
– To report to supervisor in the event of difficulties or any matter which needs escalation to Higher Authority and/or Medical Director.
– To work on night shift duties. (night shifts required)
– To process medical claims
– To carry out tasks as designated appropriate by call centre supervisor.
– To voice out opinions & ideas and to constantly improve work processes.
– To be flexible in understanding business nature of the company and to be flexible in undertaking tasks given by
Supervisors and/or Superiors in fulfilling company needs.
-to ensure all reports are within the deadlines established on a monthly basis.
– To maintain privacy & confidentiality of the company records
– To be flexible in supporting the other departmental staff when needed
-To be flexible in undertaking tasks as designated by Superior /Supervisors
You may be asked to assist with other projects/assignments from time to time for the company in addition to your regular job responsibilities as mentioned above.
– to be happy and voice out improvements
– to be able to work on shift

Job Info:
Salary: RM 2 000 per month
Job Type: Executive
Contract Type: Full-time
Experience Level: 1-3 years
Category: Customer Svc/Call Centre | Medical/Health
Language Skill: –
Gender Preferred: –
Own Transport: –
Other Benefit: –
Job Location: Kuala Lumpur (Titiwangsa)
Minimum Education Required: –
Nationality Preferred: –
Application Deadline: 30 Apr 2017
Email Address to Receive Resumes: people@emastpa.com.my