JOB DETAILS
? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. ? Maintains positive guest and colleague interactions with good working relationships. ? Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times. ? Ensures that all Front Office employees are familiar with the hotel’s products and services. ? Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. ? Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.

REQUIREMENTS
Position Level: Non Executive
Specialization: Customer Service
Industry Type: Hospitality
Closing Date: 2020-07-31

HOW TO APPLY
Email hr@rocanahotel.com directly or call 60199812130 to apply for this job. Announce to them where you saw this posting.