Grab the opportunity to work with Malaysia’s leading telecommunication service provider. With the HQ based in KLCC, now they are hiring for their contact center in Bandar Sunway. A multiple awards winner company in 2015 (Putra Brand Awards 2015 – The People’s Choice – GOLD Communications Network, 2015 Frost & Sullivan Malaysia Excellence Awards – Excellence in Customer Experience – Telecommunications Industry Malaysia – Contact Center), don’t miss your opportunity to be part of their team!

Responsibilities:
• To be responsible and dedicated to all incoming telephone enquiries / e-mails / fax or e-service from customers, problems and complaints relating to client’s products and services, with the objective of resolving issues as timely, providing first excellent contact resolution
• To meet / exceed productivity and quality standards (e.g.: e-mail response time, quality call monitoring and customer satisfaction monitors)
• Provide customers with accurate and precise product and service information
• To escalate any queries or unresolved or priority issues that cannot be completed with the agreed procedure
• Undertake any other duties assigned by Management from time to time

Requirements:
• Minimum Sijil Pelajaran Malaysia (SPM) holder with at least 1 year relevant work experience in Contact Centre environment
• Ability to read, write and converse fluently in English and Bahasa Malaysia
• Ability to converse in Mandarin is an added advantage (language allowance is provided)
• Able to work on rotational shifts including night shift (if and when required), weekends and public holidays
• Possess outstanding customer service skills, customer focused, with a desire to resolve each customer’s issue

Remuneration:
• Basic Salary: RM2500 – RM4000
• Mandarin Language Allowance: RM200
• Shift Allowance: RM200 – RM300
• Overtime: RM100 – RM500 (unlimited)

For Walk-in interview:
Level 3A, Melilea Tower, No. 6, Avenue 3, The Horizon,
Bangsar South, No. 8 Jalan Kerinchi,
59200 Kuala Lumpur
Monday – Friday @ 10am until 4pm (except public holiday)
CANDIDATES ARE REQUIRED TO BRING THEIR UPDATED RESUME, COPY OF I/C , COPY OF SPM & ABOVE

Job Info:
Salary: RM 4 500 per month
Job Type: Executive
Contract Type: Full-time
Experience Level: Any
Category: Sales | Customer Svc/Call Centre | Tourism/Hotels
Job Location: Selangor (Bandar Sunway)
Application Deadline: 30 Apr 2016
Email Address to Receive Resumes: mim.johari@brandtinternational.com