Provides immediate service support to a team of employees engaged in supporting the day-to-day efforts of HP Clients and Warranty Accounts ( HP printers and copier)
– Escalates issues where known precedent has not been established.

Job Scope:-
Manage day-to-day operation on printer / copier / mfp cases
Liaise with onsite Service Engineer on scheduled cases
Logging of all cases into case logging databases
Initiates contact with service engineer to ensure all cases are logged upon resolution
Provides immediate service support to a team of service engineer engaged in supporting the day-to-day efforts of HP Clients and Warranty Accounts (HP printers and copier)
Provide administration Support to Service Engineers
Monitor all service order and track service order status
Conducts daily tracking of outstanding customer and technicians’ parts orders
Escalates issues where known precedent has not been established.

The Candidate:-
Post Graduate Diploma, Professional Degree, any field.
At least 1 year(s) of working experience in the related field is required for this position.
Able to work independently.
Good command in English for both oral and written.
Required skill(s): Knowledge PC / Software
Experienced in customer service and good service attitude.

Salary : RM2500 – RM3500 (subject to experience)
(Others – Hand Phone Allowance / EPF / Medical Benefits)

(INFO STAR SDN BHD – 22, Jalan 2/109E, Desa Business Park, Taman Desa, 58100. KL)
Post Graduate Diploma, Professional Degree, any field.
At least 1 year(s) of working experience in the related field is required for this position.
Knowledge PC / Software

Job Info:
Salary Range: RM 2 500 – RM 3 500 per month
Job Type: Non-Executive
Contract Type: Contract
Experience Level: 1-3 years
Category: Admin/Data Entry | Customer Svc/Call Centre | IT (Technology)
Language Skill: English | Bahasa Malaysia
Gender Preferred: Female Only
Own Transport: None
Other Benefit: Others – Hand Phone Allowance / EPF / Medical Benefits
Job Location: Kuala Lumpur (Taman Desa)
Minimum Education Required: Post Graduate Diploma, Professional Degree, any field.
At least 1 year(s) of working experience in the related field is required for this position.
Knowledge PC / Software
Nationality Preferred: Malaysians Only
Application Deadline: 30 Sep 2017
Email Address to Receive Resumes: career@infostar.com.my