• Diploma / Degree in IT, Engineering, Telecommunications or relevant field
• Level 1 technical support
• Fresh graduate are encouraged to apply
• Working location: REDtone HQ, IOI Business Park, 47100 Puchong, Selangor

• Respond to calls or emails received from customers and create tickets
accordingly
• To provide support by liaising with customers via call , email , Sms on pre
alert & progress follow up & ticket closing
• Escalation to second level support if cases are unable to be resolved at
first level
• Prepare ticket analysis reports
• Responsible to ensure tickets are resolved as per SLA
• To ensure all tickets and issues are entered accurately into database
• Able to perform shift duty

Email your latest resume to:
hr@redtone.com
nithya.rajasagaran@redtone.com
Job Info:
Salary: RM 2 000 per month
Job Type: Non-Executive
Contract Type: Contract
Experience Level: < 1 year
Category: IT (Technology)
Job Location: Selangor (Puchong)
Application Deadline: 24 Dec 2015