JOB DETAILS
Job Responsibilities: – Support staff by communicating job expectations, planning, monitoring and appraising job results. – Aid in developing, coordinating and enforcing systems, polices, procedures and productivity standards. – Develop and maintain close relationship with existing key account customers and also to provide quality service to existing and new customers. – Establish, maintain and build good relationship with vendors to obtain the lowest cost and better service. – Assist customer service personnel to solve the problems and provide quality services to clients. – Settle and handle customers’ complaints and specific requirements. – Communicate with overseas offices, local vendors and customers on shipment inquiries. – Responsible for monitoring and follow up of routing order shipments: i) Order processing. ii) Shipments monitoring and follow-up. iii) Generate and provide timely report as per customer’s requirements. iv) Ensure invoices dispatched to customers on time. – Ensure on-going staff training and personnel development of customer service personnel to enhance company service quality. – Provide coaching & counselling to employees. Job Requirements: – Candidate must possess at least a higher secondary or equivalent in any field. – At least 5 years of working experience in a similar position in freight forwarding or logistics industry. – Well versed in using Power Point (PPT), Excel and Word.

REQUIREMENTS
Position Level: Manager
Specialization: Customer Service
Industry Type: Transportation & Logistics
Closing Date: 2022-11-30

HOW TO APPLY
Email peesee_khoo@morrisonexpress.com directly or call 0333251688 to apply for this job. Announce to them where you saw this posting.