JOB DETAILS
1. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2. To be able to up sell room accommodation during high occupancy to maximize revenue. 3. To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments. 4. To greet all guests in a service oriented manner. 5. To be familiar with the Hotel Management System and coordinate with the IT Manager with periodical system maintenance. 6. To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to req

REQUIREMENTS
Position Level: Senior Executive
Specialization: Helpdesk / Frontdesk
Industry Type: Hospitality
Closing Date: 2021-11-30

HOW TO APPLY
Email hr@rocanahotel.com directly or call 0199812130 to apply for this job. Announce to them where you saw this posting.