• Reporting directly to Team leader / Team Manager
• Deliver a world class customer service to guest’s by providing an efficient output of the
reservation bookings and the smooth flow of operations
• Provide polite professional and accurate response
• Ability to communicate effectively with guests and colleagues
• Posses positive attitude and passionate towards work
• Excellent interpersonal, communication skills and interaction skills
• Exceed customer expectation in terms of customer service and provide accurate information
• Accountable for meeting individuals (KPI) and team targets
• Assist with the daily reservation processes, servicing guests needs and queries, provide alternative options to guests
• Up sell and recommend company’s product and services
• Flexible to changes and has sense of urgency
• Good command of spoken and written English, Bahasa Malaysia and/ or one other dialect
• Enthusiastic, self motivated and able to succeed in fast pace customer focus environment
• Successful candidates will be provided comprehensive customer service training that contains leadership, interpersonal and soft skills
• Full time and immediate positions available
• Posses own transportation will be an added advantage
HOSPITALITY DIRECT (M) SDN BHD
Suite 26-8, 26th Floor
Wisma UOA II,No. 21, Jalan Pinang
50450 Kuala Lumpur
Candidate must posses at least SPM or Diploma or Advanced.Higher/Graduate Diploma, Degree in Hospitality/Tourism/Hotel Management or equivalent
Job Info:
Salary: RM 4 000 per month
Job Type: Executive
Contract Type: Full-time
Experience Level: 1-3 years
Category: Customer Svc/Call Centre
Language Skill: English | Bahasa Malaysia | Others
Gender Preferred: All Genders
Own Transport: None
Other Benefit: Attractive and competitive salary range
Normal working hours and normal working days
Attractive commissions / allowances for departmental support
Special rates at hotel accommodations for employee and families
Travel and complimentary Hotel stays within Malaysia and / or Asia Pacific
Job Location: Kuala Lumpur (Bukit Bintang)
Minimum Education Required: Candidate must posses at least SPM or Diploma or Advanced.Higher/Graduate Diploma, Degree in Hospitality/Tourism/Hotel Management or equivalent
Nationality Preferred: All Nationalities
Application Deadline: 30 Sep 2017
Email Address to Receive Resumes: hwritz@hdirect.com.sg