JOB DETAILS
Responsibilities: – Key contact point for web customers and outlets across the Group on all queries. – To answer customer queries by e-mail, phone and any other communication channels. – Responsible to resolve any problems raised by outlets and web customers. – Overseeing all orders placed on web sites. – Liaising with couriers agencies to arrange all deliveries. – Managing returns and arranging exchanges. – To review and validate orders. Requirements: – Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent. – Fresh graduate or previous 1 year experienced in customer service or call centre. – Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers. – Good knowledge in Microsoft Office applications. – Must have a good understanding of retail and administration functions. – Able to prioritise tasks, take own initiative and meeting deadlines. – A team player, flexible and high adaptability skills to meet business needs. – Fluent spoken and written English. – Able to work on night shift during weekday, weekend and public holiday (9am – 6pm). – 30 Full-Time positions available.

REQUIREMENTS
Position Level: Junior Executive
Specialization: Customer Service
Industry Type: Retail
Closing Date: 2022-05-31

HOW TO APPLY
Email myrecruitment@sportsdirect.com directly or call 0356149710 to apply for this job. Announce to them where you saw this posting.