• To conduct call monitoring on the calls that have been made by the respective telemarketers to ensure sales obtained comply with tele-script and product features
Job Description :

• To objectively assess and provide constructive feedback on the quality of phone handling skills of telemarketers according to preset criteria
• Hold regular calibration sessions with the call centre conterparts, provide constructive criticism and feedback on vital areas of call quality and performance
• Communicate and report regularly to Training / Operation Manager /
• Campaign Managers on areas to improve quality
• Continuosly review and fine-tune the call centre quality assurance scheme to ensure it meets with the business requirements and customer expectations
• Benchmark our quality standard with the market trend on an on-going basis
• Hold briefing sessions with telemarketers to ensure the quality objectives of call centre and quality assurance scheme are adequately communicated
• Track daily productivity

Requirements
• Candidates must possess at least a Higher Secondary, STPM, A Level, Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any field
• Required language (s): Mandarin, Bahasa Malaysia, English
Preferably Junior Executives specializing in Quality Control / Assurance or equavalent
• Fresh graduates/ Entry level applicants are encouraged to apply
• Expected to work 5 days a week ( Monday – Friday)
• 2 Saturday in a month ( half day)
• Ability to work long hours
• Will receive basic salary and allowance
• Relevant training will be provided

Send your resume to nurizzati.abas@unitedteleservice.com

Job Info:
Salary: RM 2 000 per month
Job Type: Executive
Contract Type: Full-time
Experience Level: Any
Category: Admin/Data Entry | Accounting/Tax/Audit | Bank/Finance/Insurance
Job Location: Kuala Lumpur (Bukit Bintang)
Application Deadline: 30 Jun 2016